Accessibility

Accessible Parking is located outside the main entrances by the guitar near the soccer fields, and in the lower level lot. Upon arrival on event day, inform parking staff that you need accessible parking.

A visible state-issued plate or placard is required to use an accessible parking spot. Guests needing assistance who do not have a placard will need to use general parking. Accessible parking is subject to availability and first come, first served. First Financial Credit Union Amphitheater honors any state-issued accessible parking placard for a vehicle that fits in a 9'x18' parking space without impeding the people on either side of the vehicle. Oversized vehicles with a parking placard will not be allowed to park in an accessible parking space. Vehicles that park in an accessible parking spot without a valid state issued placard are subject to tow at the owners expense.

Due to high demand, accessible parking availability is limited and spaces may fill early. We recommend arriving when the parking gates open if you plan to use accessible parking. Fans arriving after the accessible parking lot is at capacity will be directed to the closet lot adjacent to the accessible lot.

If you are being dropped off at the venue, please inform staff upon entry. They will direct you to the location that is most adjacent to the entrance. ADA pickup is located underneath the guitar and at the end of the night in the lower North Plaza.

Accessible tickets can be purchased online via www.firstfinancialamp.com. Our box office is not able to take ticket orders over the phone, and our website is the only method to purchase tickets. Accessible tickets are reserved solely for fans with disabilities and their companions. Fans who abuse this policy could have their order canceled.

To find tickets in the Accessible Seating areas of First Financial Credit Union Amphitheater:

• Select the Filters icon in the upper right corner of the page where you see available tickets, then scroll to the bottom of the sidebar.
• After that click the slide toggle to Show accessible tickets, and choose which options best suit your needs.
• Then click Apply Filters.

Once complete, all accessible options that you chose will be viewable. For a reserved seated show, you will be shown your seat location once the ticket is selected. More information regarding the purchase of accessible seating on Ticketmaster can be found here.

The main entrances to First Financial Credit Union Amphitheater are accessible. If you require an accessible entrance, please use the accessible lane designated by signage near the Fast Lane.  Upper & Lower ADA parking is available on a first come first serve basis. ADA pickup is located underneath the guitar and at the end of the night in the lower North Plaza.

Assistive Listening Devices (ALDs) technology in First Financial Credit Union Amphitheater is powered by Listen Everywhere Technology. This allows you to use your mobile device and headphones as your personal ALD.  Guests can visit Apple & Google to download the Listen WIFI app.

If you do not wish to use your device, please contact our venue office at 505.452.5100 prior to the event to arrange for a device (please give us at least 2 days notice.)  If you are looking for a device on day of event please see a Guest Services member. We only have a limited amount of devices and cannot reserve them.

If you need a sign language interpreter or other communication accommodations for an event, such as real-time captioning, or written materials, please submit your request at FFCUAmpinfo@livenation.com least two (2) weeks before the show, after you have purchased your tickets. This allows us time to coordinate the appropriate services for your event. Interpretation requests are subject to the availability of an interpreter.

On the day of the show, if you would like assistance getting to your seat, please check in with the Guest Services team in the plazas. We’ll be happy to introduce you to your interpreter or assistive service provider and help you get settled.

In the event of an venue evacuation, crew members will direct fans in safely exiting the venue. Fans are encouraged to identify at least two emergency exits closest to their seating location; a crew member can help point these out if needed. During an evacuation, crew members will direct fans to safe exit routes and designated areas.

For real-time updates during your visit, please check our social channels: Facebook & Instagram

First Aid is located in the north plaza in our first aid building. If medical assistance is needed, please contact the nearest crew member. We have trained medical personnel that are able to assists with any issue you encounter and an ambulance on site throughout the duration of the event that can transport guests if needed.

If you have medication that you need stored in a refrigerator, please go to the north plaza at security and our medical staff will assist you.

If you have a condition that requires you to use a needle for medication while you are here, please do so in our medical office so we can ensure proper medical disposal.

First Financial Credit Union Amphitheater takes pride in offering a variety of options for guests with special dietary needs. Fans may request to speak with a member of our Food & Beverage team for specific questions or concerns. While we make reasonable efforts to accommodate dietary requests, we cannot guarantee that all needs can be met.

Additionally, First Financial Credit Union Amphitheater cannot guarantee that guests will be free from exposure to specific allergens, including nuts. We strongly encourage guests with food allergies to take all necessary medical precautions when visiting.

If medical assistance is needed, please contact the nearest crew member. 

lf you need to enter with prescribed medication to be taken during an event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Over-the-counter medication must be in it's original packaging. Please only bring what is required for the duration of the event. We cannot store any type of medication.

If you have a condition that requires you to use a needle for medication while you are here, please do so in our medical office so we can ensure proper medical disposal.

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.

Restrooms are located at the main entrance and in the plazas. All venue restrooms are accessible and have accessible stalls.

At First Financial Credit Union Amphitheater, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately. 

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

If you will need an interpreter for an event, please email your request to FFCUAmpinfo@livenation.com or call 505.452.5100 at least 2 weeks in advance, after you have purchased your tickets, so we can arrange for an interpreter for your show.

Guests that require an interpreter will need to pick up their tickets at will  call. When the tickets are picked up, we will be happy to introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services.