Accessibility

First Financial Credit Union Amphitheater strives to make our venue and live experiences inclusive and accessible to everyone. For more questions, or information not mentioned below, don't hesitate to get in touch with us at FFCUAmpinfo@livenation.com or (505) 452-5100. Box office is open at 1:00PM on show days only.

ARRIVAL & ACCESSIBLE ENTRANCES - The main entrances to First Financial Credit Union Amphitheater are accessible. If you require an accessible entrance, please use the accessible lane designated by signage near the Fast Lane.  Upper & Lower ADA parking is available on a first come first serve basis. ADA pickup is located underneath the guitar and at the end of the night in the lower North Plaza.

RESTROOMS - Restrooms are located at the main entrance and in the plazas. All venue restrooms are accessible and have accessible stalls.

TICKETING - Accessible tickets can be purchased online via www.firstfinancialamp.com. You do not need to call the box office to place an order as all of our accessible tickets are available through our website. Look for the Accessible logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event, so please make sure you purchase accessible seating when you order tickets. If you are having trouble carting accessible tickets, please contact Ticketmaster for support.

ACCESSIBLE PARKING - Accessible Parking is located outside the main entrances by the guitar near the soccer fields, and in the lower level lot.

Upon arrival on event day, inform parking staff that you need accessible parking. A visible state-issued plate or placard is required to use an accessible parking spot. Guests needing assistance who do not have a placard will need to use general parking. Accessible parking is subject to availability and first come, first served. First Financial Credit Union Amphitheater honors any state-issued accessible parking placard for a vehicle that fits in a 9'x18' parking space without impeding the people on either side of the vehicle. Oversized vehicles with a parking placard will not be allowed to park in an accessible parking space. To ensure you can park as close as possible, we recommend arriving when the parking gates open.

MEDICATION NEEDS - lf you need to enter with prescribed medication to be taken during an event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in it's original packaging. If you have a condition that requires you to use a needle for medication while you are here, please do so in our medical office so we can ensure proper medical disposal. 

DIETARY NEEDS - First Financial Credit Union Amphitheater takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.

SERVICE ANIMALS - At First Financial Credit Union Amphitheater, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately. 

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team

SIGN LANGUAGE INTERPRETATION - If you will need an interpreter for an event, please email your request to FFCUAmpinfo@livenation.com or call (505) 452-5100 at least 2 weeks in advance, after you have purchased your tickets, so we can arrange for an interpreter for your show. Guests that require an interpreter will need to pick up their tickets at will  call. When the tickets are picked up, we will be happy to introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services.

ASSISTED LISTENING DEVICES - Assistive Listening Devices (ALDs) technology in First Financial Credit Union Amphitheater is powered by Listen Everywhere Technology. This allows you to use your mobile device and headphones as your personal ALD.  Guests can visit Apple & Google to download the appIf you do not wish to use your device, please contact our venue office at (505) 452-5100 prior to the event to arrange for a device (please give us at least 2 days notice.)  If you are looking for a device on day of event please see a Guest Services member. We only have a limited amount of devices and cannot reserve them.